The number of moving boxes you need varies and depends on your possessions. A rough rule of thumb is one moving box per square metre. Minimalists will probably need somewhat fewer, and collectors considerably more.

If you ask us to when booking your move, we can pack and unpack the moving boxes for you. Please contact us at least 14 days before the moving date so we can prepare a suitable quote. Details of the services can be found in your order confirmation. Transporo is happy to take this on for you!

The number of removal helpers you need depends on various factors, such as the volume of the move, the distance between your old and new home and any additional services booked.

The duration of the move depends on many aspects, such as the quantity of goods to be transported, the distance between the departure and destination addresses, whether additional services were booked, and traffic levels.

If you are unsure whether a piece of furniture is too large, too heavy or too bulky to transport in one piece, ask yourself a few questions. Does it fit through all doors, hallways and corridors? Are there tight corners and stairwells to negotiate? Is the item heavier than 80 kg? Is it very tall or very wide? If you answered “yes” to any of these, the piece will probably have to be dismantled. If you are unsure, please contact our customer service. We are happy to help.

If you would like us to dismantle and reassemble your furniture, this is available for an additional charge. Please note that we only assemble furniture that we dismantled beforehand. If you handle the dismantling and assembly yourself, please make sure all furniture is already taken apart when our partner arrives.

To give you a stress-free and cost-effective move, we plan our capacity so that you get the best possible price. If you want to transport more than ordered on moving day, that can sometimes be possible. However, additional costs will apply, which may be higher than changing the order in advance. We therefore ask you to check your order after booking and to let us know of any changes in good time.

Please fill in the service report together with our partner on moving day and sign it. The service report documents the services provided by our partner and records any pre-existing damage and any new damage. It is an important document, as it serves as evidence and ensures your protection.

On moving day you can reach our customer service on +49 40 / 334 692 16.

No-parking zones help ensure your move runs comfortably and smoothly. In some places parking is not possible at all without one. Please check the local conditions at both the departure and destination addresses. If no zone has been applied for, you must provide a parking space for our partner during the move.

The no-parking signs are usually put up about two days before your move

If you want to add a no-parking zone, we need at least 14 days’ notice. Please let us know in good time before the move if you would like one. Once booked, no-parking zones unfortunately cannot be cancelled.

Yes, the moving date can be changed after the contract is concluded, provided the new date is at least 14 days after the date of the change. If the moving day is less than 14 days away, it can unfortunately no longer be changed.

A cancellation fee of 20% of the agreed fee applies if you cancel at least 14 days before the agreed moving date. If you cancel later than 14 days but at least 8 days before the agreed date, a cancellation fee of 50% applies. If you cancel later than 8 days before the agreed date, a cancellation fee of 100% applies.

Transporo is liable only for intentional damage or damage caused by gross negligence – and then only if Transporo cannot demonstrate that all care required in the circumstances was taken to prevent damage of that kind, or that the damage would have occurred even if that care had been taken.

Transporo’s liability for damage to or loss of the removal goods is limited to the value of the items concerned, with their current value being decisive. If the item is still usable, Transporo’s liability is limited in every case to the cost of any possible repair or compensation for loss of value, excluding any replacement.

Any liability of Transporo for damage caused by delay is limited to the amount of the moving price.

Overall, and irrespective of the legal basis, any liability of Transporo is limited to EUR 25,000.

Transporo offers customers optional moving insurance. This insures the customer’s movable property largely at replacement value. The sum insured is EUR 250,000.

No, the optional moving insurance must be selected when completing the booking. It cannot be added later.

After the move, a complaint must always be made in text form and describe the damage or services not provided clearly enough. Take the opportunity to record any damage on the service report on moving day itself.

The following deadlines apply for reporting damage from delivery:
Externally visible damage: 1 day
Damage not externally visible: 3 days

You will receive the invoice for your move by email, sent to the address you used for your quote request or booking. If you can no longer find your invoice, don’t hesitate to contact customer service. We will be happy to send you a copy.

If after booking you need to provide a declaration of cost coverage from your employer, health insurer or an authority, our customer service will be happy to change the invoice recipient for your order.

Payment by invoice